Jevnesshrau Suria Rau

Cloud Support
Engineer.

Huawei Cloud Stack · Migration · AI automation

Illustrated portrait of Jevnesshrau Suria Rau

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01 — about

hi, I'm Jev.

7+ years across cloud, ERP, and AI

Supporting G42 Cloud on Huawei Cloud Stack

Full Huawei track — HCIA, HCIP, HCIE

Builder’s mindset: dashboards, agents, and tools that ship

Cloud Support Engineer with 7+ years of experience across enterprise cloud infrastructure support, post-sales technical support, cloud migration, ERP implementation, and technical consulting for the finance, defence, manufacturing, and electronics sectors.

Currently supporting G42 Cloud in Abu Dhabi on a Huawei Cloud Stack (HCS) platform, handling complex incident resolution across compute, storage, and network layers, tenant lifecycle operations, hardware fault management, security alert response, and workload migration aligned with the Cloud Migration Framework (CMF).

Holds the full Huawei certification track (HCIA, HCIP, HCIE) and AWS Cloud Practitioner, with hands-on expertise in ECS, EVS, OBS, RDS, VPC networking, Kubernetes, VMware, and OpenStack. Designed internal SLA dashboards and monitoring tools that improved ticket visibility, escalation control, and team accountability. Mentored and onboarded new engineers and led knowledge sharing across multi-team support operations.

Outside of work, independently designs and ships AI-powered applications using multi-provider LLM integration (Anthropic Claude, OpenAI, Google Gemini, Groq), self-hosted open-source models through Ollama, multi-agent orchestration, and agentic development workflows with Claude Code. Seeking a cloud operations, migration, solutions engineering, or AI-adjacent support role in Abu Dhabi.

02 — skills

the periodic table of my stack.

Cloud platforms, migration, operations, security, AI, and the stack I ship with — pick a family or hover a cell.

HCSHuawei Cloud Stack

M1ManageOne

ECSElastic Cloud Server

EVSElastic Volume Service

OBSObject Storage Service

RDSRelational Database Service

VPCVirtual Private Cloud

EIPElastic IP

ELBElastic Load Balancer

IMSImage Management Service

AWSAWS Cloud Practitioner

EC2Amazon EC2

S3Amazon S3

IAMIdentity & Access Mgmt

VMWVMware vSphere

OSTOpenStack

K8SKubernetes

SVStorage Virtualization

CMFCloud Migration Framework

SMSServer Migration Service

DRSData Replication Service

MgCMigration Center

OMSObject Storage Migration

DESData Express Service

CDMCloud Data Migration

RDARDA

CUTCutover Support

PMVPost-Migration Validation

FLTFault Isolation

SUBSubnets & Security Groups

ALMHardware Alarm Mgmt

DCData Center Coordination

HAHigh Availability

DRDisaster Recovery

ITPIT Infrastructure Planning

INCIncident Management

RCARoot Cause Analysis

SLASLA & Escalation

ITLITIL Practices

TQGTicket Queue Governance

24/7Shift Handover

KBKnowledge Base

SOPSOP & Runbooks

MNTOnboarding & Mentoring

MONMonitoring & Alerting

SOCSOC Alert Triage

VULVulnerability Remediation

RLSRow-Level Security

CVEDependency & CVE Auditing

APIAPI Security

SIGCode Signing

PRMPrompt Engineering

CLDAnthropic Claude

OAIOpenAI / ChatGPT

GEMGoogle Gemini

GRQGroq

CBRCerebras

SNBSambaNova

FBKMulti-Provider Fallback

OLLOllama (Qwen, DeepSeek…)

AGTMulti-Agent Orchestration

CCClaude Code Workflows

VISMultimodal Vision / OCR

ZODStructured Output (Zod)

AUTAI Workflow Automation

NXTNext.js

RCTReact

TSTypeScript

JSJavaScript

EXPExpo / React Native

SWSwift / SwiftUI

ELCElectron

TWTailwind CSS

SBSupabase

RESTREST APIs

LNInfor ERP LN

BNBaan IV

SLMSLM License Mgmt

DEMDynamic Enterprise Modeler

AMSApplication Mgmt Services

CWSCustomizations / CWS

PYPython

PSPowerShell

SQLSQL

C++C++

JVJava

NETASP.NET

JQjQuery

JSONJSON

XMLXML / XQuery

LNXLinux

UNXUNIX

SOLOracle Solaris

WINWindows Server

ORAOracle Database

PGPostgreSQL

03 — experience

where I've worked.

Expand a role for the full story — every engagement from the resume is here.

Deliver enterprise infrastructure support for G42 Cloud’s Huawei Cloud Stack (HCS) environment, troubleshooting incidents and service requests across compute (ECS), block and object storage (EVS, OBS), and virtual networking (VPC, subnets, security groups, EIP) within contracted SLA and escalation windows.
Triage incoming tickets by severity and business impact, reproduce reported faults, and collect logs and alarm data to isolate whether the root cause sits in tenant configuration, a platform service, or the physical infrastructure layer before engaging the right domain team.
Manage the full tenant lifecycle on the platform, including tenant creation and decommissioning, quota allocation, and user and resource setup through the HCS management portals, following change control and post-change verification checks.
Monitor Critical, Major, and Minor hardware alarms across servers, storage, and network devices, correlate alarms with affected workloads, coordinate component replacement with field engineers, arrange data center access, and confirm service recovery afterwards.
Act as escalation point for complex, multi-layer incidents, running root cause analysis with G42 engineering teams to restore service continuity and document permanent fixes without breaching SLA.
Support workload migrations aligned with the Cloud Migration Framework (CMF) using SMS (server migration), DRS (database replication), OMS and DES (object and offline data transfer), CDM (data integration), MgC (migration planning), and RDA, covering pre-migration checks, cutover support, and post-migration validation.
Triage security alerts raised by the SOC team for vulnerabilities or malicious activity on tenant accounts, validate the affected resources, and notify tenants promptly with clear remediation guidance.
Designed and built an internal ticket-tracking dashboard that surfaces SLA risk, ticket ageing, and case ownership at a glance, reducing missed follow-ups and improving coordination across collaborating teams.
Author knowledge base articles, SOPs, and troubleshooting runbooks for recurring infrastructure issues, standardizing resolution steps and shortening time to resolution across the team.
Lead regular case-sharing and technical walkthrough sessions, turning resolved incidents into reusable learning and consistent quality across the support team.

Led onboarding and mentoring for new Cloud Support Engineers, delivering structured training on HCS architecture, troubleshooting tools, case-handling workflows, and escalation paths, and became the team’s go-to contact for technical escalations and process clarification.
Provided post-sales technical support for Huawei Cloud services including ECS, OBS, and RDS, diagnosing instance, storage access, and database connectivity and performance issues for enterprise customers.
Built a custom internal monitoring tool that tracked ticket handling progress, flagged cases approaching SLA breach, and gave leads visibility over escalations and engineer workload, strengthening team accountability.
Delivered hands-on training on HCS fault diagnosis across compute, storage, and network layers, covering log collection, alarm interpretation, and structured fault isolation techniques.
Owned deeper-level troubleshooting on complex service issues, working directly with R&D, cross-product teams, Field Support Engineers, and delivery teams to reproduce defects, validate workarounds, and track permanent fixes.
Supported both in-maintenance customers and projects still in the delivery phase, bridging the support and delivery organizations through handover, acceptance, and early production.
Reviewed every ticket pending over 5 days, unblocking engineers, re-prioritizing work, and escalating critical cases to engineering to keep SLA adherence consistent across the queue.
Created and maintained internal KB articles and best-practice documentation, building a reusable resolution library that cut repeat-ticket resolution time across the team.
Facilitated shift handovers and ticket ownership transitions to keep 24/7 support running with zero coverage gaps.

Provided technical support to enterprise customers through tickets, phone, email, and remote sessions, resolving complex issues across HCS compute, storage, networking, and virtualization layers.
Diagnosed virtual machine, volume, and network faults by analysing platform logs, alarms, and resource states, then applied fixes or escalated with complete diagnostic evidence to engineering teams.
Managed service requests within defined SLA windows using structured templates and escalation procedures, keeping resolution quality consistent and auditable.
Supported and maintained HCS infrastructure components, working with engineering teams and on-site personnel on hardware replacement, configuration changes, and service restoration.
Delivered root cause analysis for recurring infrastructure faults and performed preventive maintenance and performance tuning to sustain high availability.
Integrated third-party tools and supported cloud system development alongside software engineers, bridging the support and engineering functions.

Led Infor ERP LN application management services (AMS), installations, upgrades, and migrations for clients across Malaysia, Singapore, and the Philippines, owning technical delivery from environment setup to handover.
Built and replicated ERP LN environments (test, UAT, and production copies) on Linux, UNIX, Oracle Solaris, Windows Server, and VMware virtual machines, including application installation, database connectivity, and post-install validation.
Performed Baan IV and ERP LN upgrades, root cause analysis, and environment setup, identifying system requirements and maintaining hardware and software across the computing environment.
Coordinated with OS administrators, Oracle DBAs, and network architecture teams on server provisioning, database setup, and connectivity for end-to-end ERP deployment.
Administered Infor ERP LN and interface licensing through SLM (Software License Manager), and generated system performance statistics and reports for client stakeholders.

key engagements

Deftech

Malaysia · Automotive, Defence, Aerospace & UAV

Configured and installed Infor ERP LN FP7 Webtop on a new test server (2-week engagement).

Speedy Industrial Supplies

Singapore · Electronics Manufacturing

Migrated ERP LN on Baan IV to a new VMware test environment, including server migration and installation (3-week engagement).

Century Pacific Food

Philippines · Food Manufacturing

Stood up a new ERP LN UAT instance through server migration and installation (3-day turnaround).

Sanden Air Conditioning

Malaysia · Heat Exchanger Manufacturing

Replicated the ERP LN FP6 test environment from production, including server migration and installation (2-month engagement).

Implemented Infor ERP LN across Sales, Project, Manufacturing, Procurement, Warehousing, Service, Quality, Common, and Dynamic Enterprise Modeler (DEM) / Tools modules for clients across Malaysia, Singapore, and the Philippines.
Analyzed functional, security, integration, performance, and technical architecture requirements to lead integrations, customizations, and upgrades from inception through go-live.
Supported upgrade migrations end to end, including test cycles, data validation, and cutover to temporary and live servers.
Built and tested customization reports against user requirements and produced test scripts to validate changes before release.
Identified opportunities to streamline operations and reduce redundant tasks across client ERP environments.

key engagements

PHN Industry

Malaysia · Automotive Manufacturing

Upgraded and configured the existing Infor ERP LN FP7 environment to ERP LN 10.6 (6-month engagement).

Johnson Controls Hitachi

Malaysia · Air Conditioner Manufacturing

Delivered AMS support on Baan IV, handling monthly service requests including EPROC, DESBOM forecasting, RAC/RCO processing, exchange rate updates, and stock rolling (3-month engagement).

Century Pacific Food

Philippines · Food Manufacturing

Supported the ERP LN 10.6 upgrade migration, testing and assisting the cutover to Temp and Live servers (5-month engagement).

Royal Selangor International

Malaysia · Pewter Manufacturing & Retail

Supported the ERP LN 10.6 upgrade migration, testing and assisting the cutover to Temp and Live servers (6-month engagement).

Khind Holdings

Malaysia · Household Electrical Appliances

Provided AMS support, testing customization reports against user requirements and delivering test scripts.

Isuzu Hicom

Malaysia · Automotive Manufacturing

Delivered CWS support, developing new reports and customizations on Infor ERP LN 10.6.

Mitsubishi Elevator

Malaysia · Elevator

Provided AMS support, developing new reports and customizations on Infor ERP LN 10.3.

Escatec

Malaysia · Medical & High-End Consumer Electronics

Delivered FC and CWS support, testing customization reports and providing test scripts.

GUH Holdings Berhad

Malaysia · Industrial Products

Delivered report customization support on Infor ERP LN 10.5, testing customization reports and providing test scripts.

04 — side quests

things I've built.

Self-directed work alongside my full-time role, focused on building production-style AI applications end to end.

Full-stack AI apps

Design and ship personal full-stack and AI applications from architecture and data modelling through deployment, using Next.js, React, TypeScript, Expo / React Native, Swift / SwiftUI, Electron, and Supabase.

Multi-provider LLMs

Build multi-provider LLM integrations across Anthropic Claude, OpenAI, Google Gemini, Groq, Cerebras, and SambaNova, with fallback chains that reroute requests to alternate models when a provider fails or hits rate limits.

Self-hosted models

Run self-hosted open-source models (Qwen, DeepSeek, Llama, GLM, Kimi) locally through Ollama for private, low-cost inference and side-by-side model comparison.

Multi-agent systems

Design multi-agent systems and agentic workflows that split work across specialized agents with defined roles, handoffs, and verification steps.

Claude Code daily

Use Claude Code daily for agentic software development with phase-gated builds, adversarial self-audits, and verification loops to catch defects before release.

Multimodal + Zod

Apply multimodal AI (vision and OCR) and validate LLM outputs against typed schemas with Zod to keep AI-generated data reliable.

Security hardening

Harden application security through Supabase Row-Level Security policies, dependency and CVE audits, API key protection, and code signing for desktop app distribution.

05 — credentials

meet Jev.

A developer ID moment — graphic self, not just a headshot.

JRCloud Engineer ID

Cloud Support Engineer

Jevnesshrau
Suria Rau

based: Abu Dhabi, UAE
focus: HCS · Migration · AI
id: JEV-0001

06 — foundation

always learning.

education

Diploma in Information & Communication TechnologyINTI International College Subang · 2015 – 2018
SPM (Malaysian Certificate of Education)SMK Alam Megah · 2013

certifications

HCIE: Huawei Certified ICT Expert
HCIP: Huawei Certified ICT Professional
HCIA: Huawei Certified ICT Associate
AWS Cloud Practitioner (Udemy)
Infor ERP LN Finance Module

languages

07 — next step

let's talk.

Open to cloud operations, migration, solutions engineering, or AI-adjacent support roles in Abu Dhabi.

jevnessh20@gmail.comAbu Dhabi, UAE

Cloud Support
Engineer.

hi, I'm Jev.

the periodic table of my stack.

where I've worked.